Advanced - The history of New Year's Resolutions

2nd Intermediate - New Year's Resolutions

What are their resolutions and take notes

Ross: No more divorces. Well, just one. Be happy. Every day he's going to do one thing he has never done before.
Phoebe: Pilot a commercial jet.
Chandler: Stop making fun on his friends.
Joey: Learn how to play the guitar so as to make some information in his resumé true.
Rachel: Gossip less

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Now watch how Chandler copes with his resolution:

2nd Intermediate - How to write a letter of complaint

Watch the video and complete the information below:

How to Write an Effective Complaint Letter -- powered by ehow

• Reasons to complain: you received bad customer service or a product doesn't work
• Before you start: write to the correct person, call the store o company to make sure where to send your letter
• The tone of your letter: be composed, specific and calm
• Include details: include the dates and the exact problem
• Your expectations: explain what you plan to do or expect to receive
• One final thing: be prepared to back up your complaint if you receive a call or return letter.

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